General support
Product questions, account access, and rollout support for the browser workspace.
[email protected]Support
Contact and support
JARO keeps a public support surface for account, billing, privacy, and legal questions across the browser shell.
Billing support
Subscription, invoice, cancellation, and refund follow-up once paid checkout is activated.
[email protected]Legal and privacy
Privacy requests, policy questions, legal notices, and data-rights follow-up.
Response posture
- General and billing inquiries target a 1-2 business day response window.
- Privacy and legal requests are routed through the same trust surface with auditability.
- Operational incidents still follow the separate SEV-1/2/3 incident communication lane.
Digital delivery
JARO is delivered as a digital AI service. Access is granted through the browser shell and authenticated workspace; there is no shipping, installation package, or offline fulfillment workflow.
For active policy terms, review the Terms of Service, Privacy Policy, and Refund Policy.