Billing
Refund and cancellation policy
Hosted billing must disclose waitlist posture, digital delivery, cancellation, and refund handling before commercial activation.
Version
1.0
Effective
2026-03-21
Updated
2026-03-21
External legal review pending.
This public trust surface is active for operational transparency, but attorney review, trademark validation, and company-formation hardening remain tracked as external owner blockers before broader public launch claims.
Draft pending qualified review
This refund policy is implementation-ready and live for F3, but it still awaits review by a qualified legal professional.
No paid plans are currently active
The public trust surface remains in waitlist and pre-checkout posture. Joining the waitlist or requesting contact does not create a payment obligation.
Digital delivery acknowledgment
SENTINEL CLI is delivered as a downloadable software binary. Cloud features are delivered as a web-based service. No physical goods are shipped.
Cancellation
When paid subscriptions become active, cancellation applies from the end of the current billing period unless stricter mandatory consumer law says otherwise.
If self-serve cancellation is not yet available in product settings, requests must be honored through the public support or billing lane.
Refund posture
Digital-service refunds are assessed against delivery failure, service availability, applicable consumer law, and the actual activation posture of the purchased service.
- Waitlist registrations carry no payment and therefore no refund claim.
- Partially used billing periods are ordinarily non-refundable unless law requires otherwise.
- Material service failure may justify a pro-rated credit or refund review.
Disputes and support
Billing disputes should be raised before any chargeback so the canonical audit trail can be preserved and the service can investigate delivery, access, and usage records.
Billing contact: [email protected]